Global BPO Market Size, Status and Forecast 2024-2031

Report ID: 954097 | Published Date: Dec 2025 | No. of Page: 97 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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Impact of U.S Tarrifs Analyzed 2025 

1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global BPO Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 Finance & Accounting
        1.2.3 Customer Services
        1.2.4 HR Outsourcing
        1.2.5 KPO
        1.2.6 Procurement Outsourcing
    1.3 Market by Application
        1.3.1 Global BPO Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 Manufacturing
        1.3.3 Telecommunications & Technology
        1.3.4 Banking
        1.3.5 Insurance & Finance Services
        1.3.6 Retail
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global BPO Market Perspective (2016-2027)
    2.2 BPO Growth Trends by Regions
        2.2.1 BPO Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 BPO Historic Market Share by Regions (2016-2021)
        2.2.3 BPO Forecasted Market Size by Regions (2022-2027)
    2.3 BPO Industry Dynamic
        2.3.1 BPO Market Trends
        2.3.2 BPO Market Drivers
        2.3.3 BPO Market Challenges
        2.3.4 BPO Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top BPO Players by Revenue
        3.1.1 Global Top BPO Players by Revenue (2016-2021)
        3.1.2 Global BPO Revenue Market Share by Players (2016-2021)
    3.2 Global BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by BPO Revenue
    3.4 Global BPO Market Concentration Ratio
        3.4.1 Global BPO Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by BPO Revenue in 2020
    3.5 BPO Key Players Head office and Area Served
    3.6 Key Players BPO Product Solution and Service
    3.7 Date of Enter into BPO Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 BPO Breakdown Data by Type
    4.1 Global BPO Historic Market Size by Type (2016-2021)
    4.2 Global BPO Forecasted Market Size by Type (2022-2027)

5 BPO Breakdown Data by Application
    5.1 Global BPO Historic Market Size by Application (2016-2021)
    5.2 Global BPO Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America BPO Market Size (2016-2027)
    6.2 North America BPO Market Size by Type
        6.2.1 North America BPO Market Size by Type (2016-2021)
        6.2.2 North America BPO Market Size by Type (2022-2027)
        6.2.3 North America BPO Market Size by Type (2016-2027)
    6.3 North America BPO Market Size by Application
        6.3.1 North America BPO Market Size by Application (2016-2021)
        6.3.2 North America BPO Market Size by Application (2022-2027)
        6.3.3 North America BPO Market Size by Application (2016-2027)
    6.4 North America BPO Market Size by Country
        6.4.1 North America BPO Market Size by Country (2016-2021)
        6.4.2 North America BPO Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe BPO Market Size (2016-2027)
    7.2 Europe BPO Market Size by Type
        7.2.1 Europe BPO Market Size by Type (2016-2021)
        7.2.2 Europe BPO Market Size by Type (2022-2027)
        7.2.3 Europe BPO Market Size by Type (2016-2027)
    7.3 Europe BPO Market Size by Application
        7.3.1 Europe BPO Market Size by Application (2016-2021)
        7.3.2 Europe BPO Market Size by Application (2022-2027)
        7.3.3 Europe BPO Market Size by Application (2016-2027)
    7.4 Europe BPO Market Size by Country
        7.4.1 Europe BPO Market Size by Country (2016-2021)
        7.4.2 Europe BPO Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific BPO Market Size (2016-2027)
    8.2 Asia-Pacific BPO Market Size by Type
        8.2.1 Asia-Pacific BPO Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific BPO Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific BPO Market Size by Type (2016-2027)
    8.3 Asia-Pacific BPO Market Size by Application
        8.3.1 Asia-Pacific BPO Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific BPO Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific BPO Market Size by Application (2016-2027)
    8.4 Asia-Pacific BPO Market Size by Region
        8.4.1 Asia-Pacific BPO Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific BPO Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America BPO Market Size (2016-2027)
    9.2 Latin America BPO Market Size by Type
        9.2.1 Latin America BPO Market Size by Type (2016-2021)
        9.2.2 Latin America BPO Market Size by Type (2022-2027)
        9.2.3 Latin America BPO Market Size by Type (2016-2027)
    9.3 Latin America BPO Market Size by Application
        9.3.1 Latin America BPO Market Size by Application (2016-2021)
        9.3.2 Latin America BPO Market Size by Application (2022-2027)
        9.3.3 Latin America BPO Market Size by Application (2016-2027)
    9.4 Latin America BPO Market Size by Country
        9.4.1 Latin America BPO Market Size by Country (2016-2021)
        9.4.2 Latin America BPO Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa BPO Market Size (2016-2027)
    10.2 Middle East & Africa BPO Market Size by Type
        10.2.1 Middle East & Africa BPO Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa BPO Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa BPO Market Size by Type (2016-2027)
    10.3 Middle East & Africa BPO Market Size by Application
        10.3.1 Middle East & Africa BPO Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa BPO Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa BPO Market Size by Application (2016-2027)
    10.4 Middle East & Africa BPO Market Size by Country
        10.4.1 Middle East & Africa BPO Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa BPO Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 Accenture
        11.1.1 Accenture Company Details
        11.1.2 Accenture Business Overview
        11.1.3 Accenture BPO Introduction
        11.1.4 Accenture Revenue in BPO Business (2016-2021)
        11.1.5 Accenture Recent Development
    11.2 Capgemini
        11.2.1 Capgemini Company Details
        11.2.2 Capgemini Business Overview
        11.2.3 Capgemini BPO Introduction
        11.2.4 Capgemini Revenue in BPO Business (2016-2021)
        11.2.5 Capgemini Recent Development
    11.3 Genpact
        11.3.1 Genpact Company Details
        11.3.2 Genpact Business Overview
        11.3.3 Genpact BPO Introduction
        11.3.4 Genpact Revenue in BPO Business (2016-2021)
        11.3.5 Genpact Recent Development
    11.4 IBM
        11.4.1 IBM Company Details
        11.4.2 IBM Business Overview
        11.4.3 IBM BPO Introduction
        11.4.4 IBM Revenue in BPO Business (2016-2021)
        11.4.5 IBM Recent Development
    11.5 Tata Consultancy Services
        11.5.1 Tata Consultancy Services Company Details
        11.5.2 Tata Consultancy Services Business Overview
        11.5.3 Tata Consultancy Services BPO Introduction
        11.5.4 Tata Consultancy Services Revenue in BPO Business (2016-2021)
        11.5.5 Tata Consultancy Services Recent Development
    11.6 3i Infotech
        11.6.1 3i Infotech Company Details
        11.6.2 3i Infotech Business Overview
        11.6.3 3i Infotech BPO Introduction
        11.6.4 3i Infotech Revenue in BPO Business (2016-2021)
        11.6.5 3i Infotech Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global BPO Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of Finance & Accounting
    Table 3. Key Players of Customer Services
    Table 4. Key Players of HR Outsourcing
    Table 5. Key Players of KPO
    Table 6. Key Players of Procurement Outsourcing
    Table 7. Global BPO Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 8. Global BPO Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 9. Global BPO Market Size by Regions (2016-2021) & (US$ Million)
    Table 10. Global BPO Market Share by Regions (2016-2021)
    Table 11. Global BPO Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 12. Global BPO Market Share by Regions (2022-2027)
    Table 13. BPO Market Trends
    Table 14. BPO Market Drivers
    Table 15. BPO Market Challenges
    Table 16. BPO Market Restraints
    Table 17. Global BPO Revenue by Players (2016-2021) & (US$ Million)
    Table 18. Global BPO Market Share by Players (2016-2021)
    Table 19. Global Top BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO as of 2020)
    Table 20. Ranking of Global Top BPO Companies by Revenue (US$ Million) in 2020
    Table 21. Global 5 Largest Players Market Share by BPO Revenue (CR5 and HHI) & (2016-2021)
    Table 22. Key Players Headquarters and Area Served
    Table 23. Key Players BPO Product Solution and Service
    Table 24. Date of Enter into BPO Market
    Table 25. Mergers & Acquisitions, Expansion Plans
    Table 26. Global BPO Market Size by Type (2016-2021) (US$ Million)
    Table 27. Global BPO Revenue Market Share by Type (2016-2021)
    Table 28. Global BPO Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 29. Global BPO Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 30. Global BPO Market Size Share by Application (2016-2021) & (US$ Million)
    Table 31. Global BPO Revenue Market Share by Application (2016-2021)
    Table 32. Global BPO Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 33. Global BPO Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 34. North America BPO Market Size by Type (2016-2021) (US$ Million)
    Table 35. North America BPO Market Size by Type (2022-2027) & (US$ Million)
    Table 36. North America BPO Market Size by Application (2016-2021) (US$ Million)
    Table 37. North America BPO Market Size by Application (2022-2027) & (US$ Million)
    Table 38. North America BPO Market Size by Country (2016-2021) & (US$ Million) 
    Table 39. North America BPO Market Size by Country (2022-2027) & (US$ Million) 
    Table 40. Europe BPO Market Size by Type (2016-2021) (US$ Million)
    Table 41. Europe BPO Market Size by Type (2022-2027) & (US$ Million)
    Table 42. Europe BPO Market Size by Application (2016-2021) (US$ Million)
    Table 43. Europe BPO Market Size by Application (2022-2027) & (US$ Million)
    Table 44. Europe BPO Market Size by Country (2016-2021) & (US$ Million) 
    Table 45. Europe BPO Market Size by Country (2022-2027) & (US$ Million) 
    Table 46. Asia-Pacific BPO Market Size by Type (2016-2021) (US$ Million)
    Table 47. Asia-Pacific BPO Market Size by Type (2022-2027) & (US$ Million)
    Table 48. Asia-Pacific BPO Market Size by Application (2016-2021) (US$ Million)
    Table 49. Asia-Pacific BPO Market Size by Application (2022-2027) & (US$ Million)
    Table 50. Asia-Pacific BPO Market Size by Region (2016-2021) & (US$ Million) 
    Table 51. Asia-Pacific BPO Market Size by Region (2022-2027) & (US$ Million) 
    Table 52. Latin America BPO Market Size by Type (2016-2021) (US$ Million)
    Table 53. Latin America BPO Market Size by Type (2022-2027) & (US$ Million)
    Table 54. Latin America BPO Market Size by Application (2016-2021) (US$ Million)
    Table 55. Latin America BPO Market Size by Application (2022-2027) & (US$ Million)
    Table 56. Latin America BPO Market Size by Country (2016-2021) & (US$ Million) 
    Table 57. Latin America BPO Market Size by Country (2022-2027) & (US$ Million) 
    Table 58. Middle East & Africa BPO Market Size by Type (2016-2021) (US$ Million)
    Table 59. Middle East & Africa BPO Market Size by Type (2022-2027) & (US$ Million)
    Table 60. Middle East & Africa BPO Market Size by Application (2016-2021) (US$ Million)
    Table 61. Middle East & Africa BPO Market Size by Application (2022-2027) & (US$ Million)
    Table 62. Middle East & Africa BPO Market Size by Country (2016-2021) & (US$ Million) 
    Table 63. Middle East & Africa BPO Market Size by Country (2022-2027) & (US$ Million) 
    Table 64. Accenture Company Details
    Table 65. Accenture Business Overview
    Table 66. Accenture BPO Product
    Table 67. Accenture Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 68. Accenture Recent Development
    Table 69. Capgemini Company Details
    Table 70. Capgemini Business Overview
    Table 71. Capgemini BPO Product
    Table 72. Capgemini Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 73. Capgemini Recent Development
    Table 74. Genpact Company Details
    Table 75. Genpact Business Overview
    Table 76. Genpact BPO Product
    Table 77. Genpact Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 78. Genpact Recent Development
    Table 79. IBM Company Details
    Table 80. IBM Business Overview
    Table 81. IBM BPO Product
    Table 82. IBM Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 83. IBM Recent Development
    Table 84. Tata Consultancy Services Company Details
    Table 85. Tata Consultancy Services Business Overview
    Table 86. Tata Consultancy Services BPO Product
    Table 87. Tata Consultancy Services Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 88. Tata Consultancy Services Recent Development
    Table 89. 3i Infotech Company Details
    Table 90. 3i Infotech Business Overview
    Table 91. 3i Infotech BPO Product
    Table 92. 3i Infotech Revenue in BPO Business (2016-2021) & (US$ Million)
    Table 93. 3i Infotech Recent Development
    Table 94. Research Programs/Design for This Report
    Table 95. Key Data Information from Secondary Sources
    Table 96. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global BPO Market Share by Type: 2020 VS 2027
    Figure 2. Finance & Accounting Features
    Figure 3. Customer Services Features
    Figure 4. HR Outsourcing Features
    Figure 5. KPO Features
    Figure 6. Procurement Outsourcing Features
    Figure 7. Global BPO Market Share by Application: 2020 VS 2027
    Figure 8. Manufacturing Case Studies
    Figure 9. Telecommunications & Technology Case Studies
    Figure 10. Banking Case Studies
    Figure 11. Insurance & Finance Services Case Studies
    Figure 12. Retail Case Studies
    Figure 13. Others Case Studies
    Figure 14. BPO Report Years Considered
    Figure 15. Global BPO Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 16. Global BPO Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 17. Global BPO Market Share by Regions: 2020 VS 2027
    Figure 18. Global BPO Market Share by Regions (2022-2027)
    Figure 19. Global BPO Market Share by Players in 2020
    Figure 20. Global Top BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO as of 2020
    Figure 21. The Top 10 and 5 Players Market Share by BPO Revenue in 2020
    Figure 22. Global BPO Revenue Market Share by Type (2016-2021)
    Figure 23. Global BPO Revenue Market Share by Type (2022-2027)
    Figure 24. North America BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 25. North America BPO Market Share by Type (2016-2027)
    Figure 26. North America BPO Market Share by Application (2016-2027)
    Figure 27. North America BPO Market Share by Country (2016-2027)
    Figure 28. United States BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. Canada BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 30. Europe BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 31. Europe BPO Market Share by Type (2016-2027)
    Figure 32. Europe BPO Market Share by Application (2016-2027)
    Figure 33. Europe BPO Market Share by Country (2016-2027)
    Figure 34. Germany BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. France BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. U.K. BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Italy BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Russia BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. Nordic BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 40. Asia-Pacific BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 41. Asia-Pacific BPO Market Share by Type (2016-2027)
    Figure 42. Asia-Pacific BPO Market Share by Application (2016-2027)
    Figure 43. Asia-Pacific BPO Market Share by Region (2016-2027)
    Figure 44. China BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. Japan BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. South Korea BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. Southeast Asia BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. India BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Australia BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 50. Latin America BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 51. Latin America BPO Market Share by Type (2016-2027)
    Figure 52. Latin America BPO Market Share by Application (2016-2027)
    Figure 53. Latin America BPO Market Share by Country (2016-2027)
    Figure 54. Mexico BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. Brazil BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 56. Middle East & Africa BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 57. Middle East & Africa BPO Market Share by Type (2016-2027)
    Figure 58. Middle East & Africa BPO Market Share by Application (2016-2027)
    Figure 59. Middle East & Africa BPO Market Share by Country (2016-2027)
    Figure 60. Turkey BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 61. Saudi Arabia BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 62. UAE BPO Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 63. Accenture Revenue Growth Rate in BPO Business (2016-2021)
    Figure 64. Capgemini Revenue Growth Rate in BPO Business (2016-2021)
    Figure 65. Genpact Revenue Growth Rate in BPO Business (2016-2021)
    Figure 66. IBM Revenue Growth Rate in BPO Business (2016-2021)
    Figure 67. Tata Consultancy Services Revenue Growth Rate in BPO Business (2016-2021)
    Figure 68. 3i Infotech Revenue Growth Rate in BPO Business (2016-2021)
    Figure 69. Bottom-up and Top-down Approaches for This Report
    Figure 70. Data Triangulation
    Figure 71. Key Executives Interviewed
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Companies Included in Reports:
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
Frequently Asked Questions
BPO report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
BPO report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
BPO report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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