Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2024-2031

Report ID: 918517 | Published Date: Jan 2026 | No. of Page: 126 | Base Year: 2025 | Rating: 4.9 | Webstory: Check our Web story
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Impact of U.S Tarrifs Analyzed 2025 

1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 On-Premise Type
        1.2.3 Cloud-based Type
    1.3 Market by Application
        1.3.1 Global Contact and Call Centre Outsourcing Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 BFSI
        1.3.3 Retail
        1.3.4 Government and Public Sector
        1.3.5 IT & Telecommunication
        1.3.6 Healthcare and Life Sciences
        1.3.7 Manufacturing
        1.3.8 Others
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global Contact and Call Centre Outsourcing Market Perspective (2016-2027)
    2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
        2.2.1 Contact and Call Centre Outsourcing Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 Contact and Call Centre Outsourcing Historic Market Share by Regions (2016-2021)
        2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2022-2027)
    2.3 Contact and Call Centre Outsourcing Industry Dynamic
        2.3.1 Contact and Call Centre Outsourcing Market Trends
        2.3.2 Contact and Call Centre Outsourcing Market Drivers
        2.3.3 Contact and Call Centre Outsourcing Market Challenges
        2.3.4 Contact and Call Centre Outsourcing Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top Contact and Call Centre Outsourcing Players by Revenue
        3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2016-2021)
        3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2016-2021)
    3.2 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
    3.4 Global Contact and Call Centre Outsourcing Market Concentration Ratio
        3.4.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2020
    3.5 Contact and Call Centre Outsourcing Key Players Head office and Area Served
    3.6 Key Players Contact and Call Centre Outsourcing Product Solution and Service
    3.7 Date of Enter into Contact and Call Centre Outsourcing Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 Contact and Call Centre Outsourcing Breakdown Data by Type
    4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2016-2021)
    4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2022-2027)

5 Contact and Call Centre Outsourcing Breakdown Data by Application
    5.1 Global Contact and Call Centre Outsourcing Historic Market Size by Application (2016-2021)
    5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America Contact and Call Centre Outsourcing Market Size (2016-2027)
    6.2 North America Contact and Call Centre Outsourcing Market Size by Type
        6.2.1 North America Contact and Call Centre Outsourcing Market Size by Type (2016-2021)
        6.2.2 North America Contact and Call Centre Outsourcing Market Size by Type (2022-2027)
        6.2.3 North America Contact and Call Centre Outsourcing Market Size by Type (2016-2027)
    6.3 North America Contact and Call Centre Outsourcing Market Size by Application
        6.3.1 North America Contact and Call Centre Outsourcing Market Size by Application (2016-2021)
        6.3.2 North America Contact and Call Centre Outsourcing Market Size by Application (2022-2027)
        6.3.3 North America Contact and Call Centre Outsourcing Market Size by Application (2016-2027)
    6.4 North America Contact and Call Centre Outsourcing Market Size by Country
        6.4.1 North America Contact and Call Centre Outsourcing Market Size by Country (2016-2021)
        6.4.2 North America Contact and Call Centre Outsourcing Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe Contact and Call Centre Outsourcing Market Size (2016-2027)
    7.2 Europe Contact and Call Centre Outsourcing Market Size by Type
        7.2.1 Europe Contact and Call Centre Outsourcing Market Size by Type (2016-2021)
        7.2.2 Europe Contact and Call Centre Outsourcing Market Size by Type (2022-2027)
        7.2.3 Europe Contact and Call Centre Outsourcing Market Size by Type (2016-2027)
    7.3 Europe Contact and Call Centre Outsourcing Market Size by Application
        7.3.1 Europe Contact and Call Centre Outsourcing Market Size by Application (2016-2021)
        7.3.2 Europe Contact and Call Centre Outsourcing Market Size by Application (2022-2027)
        7.3.3 Europe Contact and Call Centre Outsourcing Market Size by Application (2016-2027)
    7.4 Europe Contact and Call Centre Outsourcing Market Size by Country
        7.4.1 Europe Contact and Call Centre Outsourcing Market Size by Country (2016-2021)
        7.4.2 Europe Contact and Call Centre Outsourcing Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size (2016-2027)
    8.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type
        8.2.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2016-2027)
    8.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application
        8.3.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2016-2027)
    8.4 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region
        8.4.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America Contact and Call Centre Outsourcing Market Size (2016-2027)
    9.2 Latin America Contact and Call Centre Outsourcing Market Size by Type
        9.2.1 Latin America Contact and Call Centre Outsourcing Market Size by Type (2016-2021)
        9.2.2 Latin America Contact and Call Centre Outsourcing Market Size by Type (2022-2027)
        9.2.3 Latin America Contact and Call Centre Outsourcing Market Size by Type (2016-2027)
    9.3 Latin America Contact and Call Centre Outsourcing Market Size by Application
        9.3.1 Latin America Contact and Call Centre Outsourcing Market Size by Application (2016-2021)
        9.3.2 Latin America Contact and Call Centre Outsourcing Market Size by Application (2022-2027)
        9.3.3 Latin America Contact and Call Centre Outsourcing Market Size by Application (2016-2027)
    9.4 Latin America Contact and Call Centre Outsourcing Market Size by Country
        9.4.1 Latin America Contact and Call Centre Outsourcing Market Size by Country (2016-2021)
        9.4.2 Latin America Contact and Call Centre Outsourcing Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size (2016-2027)
    10.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type
        10.2.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2016-2027)
    10.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application
        10.3.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2016-2027)
    10.4 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country
        10.4.1 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 Teleperformance
        11.1.1 Teleperformance Company Details
        11.1.2 Teleperformance Business Overview
        11.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
        11.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.1.5 Teleperformance Recent Development
    11.2 Synnex
        11.2.1 Synnex Company Details
        11.2.2 Synnex Business Overview
        11.2.3 Synnex Contact and Call Centre Outsourcing Introduction
        11.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.2.5 Synnex Recent Development
    11.3 Alorica
        11.3.1 Alorica Company Details
        11.3.2 Alorica Business Overview
        11.3.3 Alorica Contact and Call Centre Outsourcing Introduction
        11.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.3.5 Alorica Recent Development
    11.4 Atento
        11.4.1 Atento Company Details
        11.4.2 Atento Business Overview
        11.4.3 Atento Contact and Call Centre Outsourcing Introduction
        11.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.4.5 Atento Recent Development
    11.5 Acticall Sitel Group
        11.5.1 Acticall Sitel Group Company Details
        11.5.2 Acticall Sitel Group Business Overview
        11.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
        11.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.5.5 Acticall Sitel Group Recent Development
    11.6 Arvato
        11.6.1 Arvato Company Details
        11.6.2 Arvato Business Overview
        11.6.3 Arvato Contact and Call Centre Outsourcing Introduction
        11.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.6.5 Arvato Recent Development
    11.7 Sykes
        11.7.1 Sykes Company Details
        11.7.2 Sykes Business Overview
        11.7.3 Sykes Contact and Call Centre Outsourcing Introduction
        11.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.7.5 Sykes Recent Development
    11.8 TTEC
        11.8.1 TTEC Company Details
        11.8.2 TTEC Business Overview
        11.8.3 TTEC Contact and Call Centre Outsourcing Introduction
        11.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.8.5 TTEC Recent Development
    11.9 SERCO GROUP
        11.9.1 SERCO GROUP Company Details
        11.9.2 SERCO GROUP Business Overview
        11.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
        11.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.9.5 SERCO GROUP Recent Development
    11.10 Xerox Corporation
        11.10.1 Xerox Corporation Company Details
        11.10.2 Xerox Corporation Business Overview
        11.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
        11.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.10.5 Xerox Corporation Recent Development
    11.11 CGS Inc
        11.11.1 CGS Inc Company Details
        11.11.2 CGS Inc Business Overview
        11.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
        11.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.11.5 CGS Inc Recent Development
    11.12 Webhelp
        11.12.1 Webhelp Company Details
        11.12.2 Webhelp Business Overview
        11.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
        11.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.12.5 Webhelp Recent Development
    11.13 StarTek
        11.13.1 StarTek Company Details
        11.13.2 StarTek Business Overview
        11.13.3 StarTek Contact and Call Centre Outsourcing Introduction
        11.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.13.5 StarTek Recent Development
    11.14 Grupo Konecta
        11.14.1 Grupo Konecta Company Details
        11.14.2 Grupo Konecta Business Overview
        11.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
        11.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.14.5 Grupo Konecta Recent Development
    11.15 Carlyle Group (Comdata)
        11.15.1 Carlyle Group (Comdata) Company Details
        11.15.2 Carlyle Group (Comdata) Business Overview
        11.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
        11.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.15.5 Carlyle Group (Comdata) Recent Development
    11.16 Capita
        11.16.1 Capita Company Details
        11.16.2 Capita Business Overview
        11.16.3 Capita Contact and Call Centre Outsourcing Introduction
        11.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.16.5 Capita Recent Development
    11.17 Hinduja Global Solutions (HGS)
        11.17.1 Hinduja Global Solutions (HGS) Company Details
        11.17.2 Hinduja Global Solutions (HGS) Business Overview
        11.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
        11.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.17.5 Hinduja Global Solutions (HGS) Recent Development
    11.18 Transcosmos
        11.18.1 Transcosmos Company Details
        11.18.2 Transcosmos Business Overview
        11.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
        11.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.18.5 Transcosmos Recent Development
    11.18 Five9
        .1 Five9 Company Details
        .2 Five9 Business Overview
        .3 Five9 Contact and Call Centre Outsourcing Introduction
        .4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        .5 Five9 Recent Development
    11.20 Transcom
        11.20.1 Transcom Company Details
        11.20.2 Transcom Business Overview
        11.20.3 Transcom Contact and Call Centre Outsourcing Introduction
        11.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.20.5 Transcom Recent Development
    11.21 HKT Teleservices
        11.21.1 HKT Teleservices Company Details
        11.21.2 HKT Teleservices Business Overview
        11.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
        11.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.21.5 HKT Teleservices Recent Development
    11.22 Telekom Malaysia (VADS)
        11.22.1 Telekom Malaysia (VADS) Company Details
        11.22.2 Telekom Malaysia (VADS) Business Overview
        11.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
        11.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.22.5 Telekom Malaysia (VADS) Recent Development
    11.23 Invensis Technologies
        11.23.1 Invensis Technologies Company Details
        11.23.2 Invensis Technologies Business Overview
        11.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
        11.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2016-2021)
        11.23.5 Invensis Technologies Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of On-Premise Type
    Table 3. Key Players of Cloud-based Type
    Table 4. Global Contact and Call Centre Outsourcing Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 5. Global Contact and Call Centre Outsourcing Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global Contact and Call Centre Outsourcing Market Size by Regions (2016-2021) & (US$ Million)
    Table 7. Global Contact and Call Centre Outsourcing Market Share by Regions (2016-2021)
    Table 8. Global Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 9. Global Contact and Call Centre Outsourcing Market Share by Regions (2022-2027)
    Table 10. Contact and Call Centre Outsourcing Market Trends
    Table 11. Contact and Call Centre Outsourcing Market Drivers
    Table 12. Contact and Call Centre Outsourcing Market Challenges
    Table 13. Contact and Call Centre Outsourcing Market Restraints
    Table 14. Global Contact and Call Centre Outsourcing Revenue by Players (2016-2021) & (US$ Million)
    Table 15. Global Contact and Call Centre Outsourcing Market Share by Players (2016-2021)
    Table 16. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2020)
    Table 17. Ranking of Global Top Contact and Call Centre Outsourcing Companies by Revenue (US$ Million) in 2020
    Table 18. Global 5 Largest Players Market Share by Contact and Call Centre Outsourcing Revenue (CR5 and HHI) & (2016-2021)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Contact and Call Centre Outsourcing Product Solution and Service
    Table 21. Date of Enter into Contact and Call Centre Outsourcing Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 24. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2016-2021)
    Table 25. Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 26. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 27. Global Contact and Call Centre Outsourcing Market Size Share by Application (2016-2021) & (US$ Million)
    Table 28. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2016-2021)
    Table 29. Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 30. Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 31. North America Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 32. North America Contact and Call Centre Outsourcing Market Size by Type (2022-2027) & (US$ Million)
    Table 33. North America Contact and Call Centre Outsourcing Market Size by Application (2016-2021) (US$ Million)
    Table 34. North America Contact and Call Centre Outsourcing Market Size by Application (2022-2027) & (US$ Million)
    Table 35. North America Contact and Call Centre Outsourcing Market Size by Country (2016-2021) & (US$ Million) 
    Table 36. North America Contact and Call Centre Outsourcing Market Size by Country (2022-2027) & (US$ Million) 
    Table 37. Europe Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 38. Europe Contact and Call Centre Outsourcing Market Size by Type (2022-2027) & (US$ Million)
    Table 39. Europe Contact and Call Centre Outsourcing Market Size by Application (2016-2021) (US$ Million)
    Table 40. Europe Contact and Call Centre Outsourcing Market Size by Application (2022-2027) & (US$ Million)
    Table 41. Europe Contact and Call Centre Outsourcing Market Size by Country (2016-2021) & (US$ Million) 
    Table 42. Europe Contact and Call Centre Outsourcing Market Size by Country (2022-2027) & (US$ Million) 
    Table 43. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 44. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Type (2022-2027) & (US$ Million)
    Table 45. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2016-2021) (US$ Million)
    Table 46. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Application (2022-2027) & (US$ Million)
    Table 47. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2016-2021) & (US$ Million) 
    Table 48. Asia-Pacific Contact and Call Centre Outsourcing Market Size by Region (2022-2027) & (US$ Million) 
    Table 49. Latin America Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 50. Latin America Contact and Call Centre Outsourcing Market Size by Type (2022-2027) & (US$ Million)
    Table 51. Latin America Contact and Call Centre Outsourcing Market Size by Application (2016-2021) (US$ Million)
    Table 52. Latin America Contact and Call Centre Outsourcing Market Size by Application (2022-2027) & (US$ Million)
    Table 53. Latin America Contact and Call Centre Outsourcing Market Size by Country (2016-2021) & (US$ Million) 
    Table 54. Latin America Contact and Call Centre Outsourcing Market Size by Country (2022-2027) & (US$ Million) 
    Table 55. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2016-2021) (US$ Million)
    Table 56. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Type (2022-2027) & (US$ Million)
    Table 57. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2016-2021) (US$ Million)
    Table 58. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Application (2022-2027) & (US$ Million)
    Table 59. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2016-2021) & (US$ Million) 
    Table 60. Middle East & Africa Contact and Call Centre Outsourcing Market Size by Country (2022-2027) & (US$ Million) 
    Table 61. Teleperformance Company Details
    Table 62. Teleperformance Business Overview
    Table 63. Teleperformance Contact and Call Centre Outsourcing Product
    Table 64. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 65. Teleperformance Recent Development
    Table 66. Synnex Company Details
    Table 67. Synnex Business Overview
    Table 68. Synnex Contact and Call Centre Outsourcing Product
    Table 69. Synnex Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 70. Synnex Recent Development
    Table 71. Alorica Company Details
    Table 72. Alorica Business Overview
    Table 73. Alorica Contact and Call Centre Outsourcing Product
    Table 74. Alorica Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 75. Alorica Recent Development
    Table 76. Atento Company Details
    Table 77. Atento Business Overview
    Table 78. Atento Contact and Call Centre Outsourcing Product
    Table 79. Atento Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 80. Atento Recent Development
    Table 81. Acticall Sitel Group Company Details
    Table 82. Acticall Sitel Group Business Overview
    Table 83. Acticall Sitel Group Contact and Call Centre Outsourcing Product
    Table 84. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 85. Acticall Sitel Group Recent Development
    Table 86. Arvato Company Details
    Table 87. Arvato Business Overview
    Table 88. Arvato Contact and Call Centre Outsourcing Product
    Table 89. Arvato Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 90. Arvato Recent Development
    Table 91. Sykes Company Details
    Table 92. Sykes Business Overview
    Table 93. Sykes Contact and Call Centre Outsourcing Product
    Table 94. Sykes Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 95. Sykes Recent Development
    Table 96. TTEC Company Details
    Table 97. TTEC Business Overview
    Table 98. TTEC Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 99. TTEC Recent Development
    Table 100. SERCO GROUP Company Details
    Table 101. SERCO GROUP Business Overview
    Table 102. SERCO GROUP Contact and Call Centre Outsourcing Product
    Table 103. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 104. SERCO GROUP Recent Development
    Table 105. Xerox Corporation Company Details
    Table 106. Xerox Corporation Business Overview
    Table 107. Xerox Corporation Contact and Call Centre Outsourcing Product
    Table 108. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 109. Xerox Corporation Recent Development
    Table 110. CGS Inc Company Details
    Table 111. CGS Inc Business Overview
    Table 112. CGS Inc Contact and Call Centre Outsourcing Product
    Table 113. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 114. CGS Inc Recent Development
    Table 115. Webhelp Company Details
    Table 116. Webhelp Business Overview
    Table 117. Webhelp Contact and Call Centre Outsourcing Product
    Table 118. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 119. Webhelp Recent Development
    Table 120. StarTek Company Details
    Table 121. StarTek Business Overview
    Table 122. StarTek Contact and Call Centre Outsourcing Product
    Table 123. StarTek Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 124. StarTek Recent Development
    Table 125. Grupo Konecta Company Details
    Table 126. Grupo Konecta Business Overview
    Table 127. Grupo Konecta Contact and Call Centre Outsourcing Product
    Table 128. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 129. Grupo Konecta Recent Development
    Table 130. Carlyle Group (Comdata) Company Details
    Table 131. Carlyle Group (Comdata) Business Overview
    Table 132. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product
    Table 133. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 134. Carlyle Group (Comdata) Recent Development
    Table 135. Capita Company Details
    Table 136. Capita Business Overview
    Table 137. Capita Contact and Call Centre Outsourcing Product
    Table 138. Capita Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 139. Capita Recent Development
    Table 140. Hinduja Global Solutions (HGS) Company Details
    Table 141. Hinduja Global Solutions (HGS) Business Overview
    Table 142. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product
    Table 143. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 144. Hinduja Global Solutions (HGS) Recent Development
    Table 145. Transcosmos Company Details
    Table 146. Transcosmos Business Overview
    Table 147. Transcosmos Contact and Call Centre Outsourcing Product
    Table 148. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 149. Transcosmos Recent Development
    Table 150. Five9 Company Details
    Table 151. Five9 Business Overview
    Table 152. Five9 Contact and Call Centre Outsourcing Product
    Table 153. Five9 Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 154. Five9 Recent Development
    Table 155. Transcom Company Details
    Table 156. Transcom Business Overview
    Table 157. Transcom Contact and Call Centre Outsourcing Product
    Table 158. Transcom Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 159. Transcom Recent Development
    Table 160. HKT Teleservices Company Details
    Table 161. HKT Teleservices Business Overview
    Table 162. HKT Teleservices Contact and Call Centre Outsourcing Product
    Table 163. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 164. HKT Teleservices Recent Development
    Table 165. Telekom Malaysia (VADS) Company Details
    Table 166. Telekom Malaysia (VADS) Business Overview
    Table 167. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product
    Table 168. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 169. Telekom Malaysia (VADS) Recent Development
    Table 170. Invensis Technologies Company Details
    Table 171. Invensis Technologies Business Overview
    Table 172. Invensis Technologies Contact and Call Centre Outsourcing Product
    Table 173. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2016-2021) & (US$ Million)
    Table 174. Invensis Technologies Recent Development
    Table 175. Research Programs/Design for This Report
    Table 176. Key Data Information from Secondary Sources
    Table 177. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Contact and Call Centre Outsourcing Market Share by Type: 2020 VS 2027
    Figure 2. On-Premise Type Features
    Figure 3. Cloud-based Type Features
    Figure 4. Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2027
    Figure 5. BFSI Case Studies
    Figure 6. Retail Case Studies
    Figure 7. Government and Public Sector Case Studies
    Figure 8. IT & Telecommunication Case Studies
    Figure 9. Healthcare and Life Sciences Case Studies
    Figure 10. Manufacturing Case Studies
    Figure 11. Others Case Studies
    Figure 12. Contact and Call Centre Outsourcing Report Years Considered
    Figure 13. Global Contact and Call Centre Outsourcing Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 14. Global Contact and Call Centre Outsourcing Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 15. Global Contact and Call Centre Outsourcing Market Share by Regions: 2020 VS 2027
    Figure 16. Global Contact and Call Centre Outsourcing Market Share by Regions (2022-2027)
    Figure 17. Global Contact and Call Centre Outsourcing Market Share by Players in 2020
    Figure 18. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2020
    Figure 19. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2020
    Figure 20. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2016-2021)
    Figure 21. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2022-2027)
    Figure 22. North America Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 23. North America Contact and Call Centre Outsourcing Market Share by Type (2016-2027)
    Figure 24. North America Contact and Call Centre Outsourcing Market Share by Application (2016-2027)
    Figure 25. North America Contact and Call Centre Outsourcing Market Share by Country (2016-2027)
    Figure 26. United States Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 27. Canada Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. Europe Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. Europe Contact and Call Centre Outsourcing Market Share by Type (2016-2027)
    Figure 30. Europe Contact and Call Centre Outsourcing Market Share by Application (2016-2027)
    Figure 31. Europe Contact and Call Centre Outsourcing Market Share by Country (2016-2027)
    Figure 32. Germany Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. France Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. U.K. Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. Italy Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. Russia Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Nordic Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Asia-Pacific Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. Asia-Pacific Contact and Call Centre Outsourcing Market Share by Type (2016-2027)
    Figure 40. Asia-Pacific Contact and Call Centre Outsourcing Market Share by Application (2016-2027)
    Figure 41. Asia-Pacific Contact and Call Centre Outsourcing Market Share by Region (2016-2027)
    Figure 42. China Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. South Korea Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. India Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. Australia Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Latin America Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Latin America Contact and Call Centre Outsourcing Market Share by Type (2016-2027)
    Figure 50. Latin America Contact and Call Centre Outsourcing Market Share by Application (2016-2027)
    Figure 51. Latin America Contact and Call Centre Outsourcing Market Share by Country (2016-2027)
    Figure 52. Mexico Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 53. Brazil Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Middle East & Africa Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. Middle East & Africa Contact and Call Centre Outsourcing Market Share by Type (2016-2027)
    Figure 56. Middle East & Africa Contact and Call Centre Outsourcing Market Share by Application (2016-2027)
    Figure 57. Middle East & Africa Contact and Call Centre Outsourcing Market Share by Country (2016-2027)
    Figure 58. Turkey Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 59. Saudi Arabia Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 60. UAE Contact and Call Centre Outsourcing Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 61. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 62. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 63. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 64. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 65. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 66. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 67. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 68. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 69. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 70. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 71. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 72. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 73. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 74. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 75. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 76. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 77. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 78. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 79. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 80. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 81. HKT Teleservices Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 82. Telekom Malaysia (VADS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 83. Invensis Technologies Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2016-2021)
    Figure 84. Bottom-up and Top-down Approaches for This Report
    Figure 85. Data Triangulation
    Figure 86. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Frequently Asked Questions
Contact and Call Centre Outsourcing report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact and Call Centre Outsourcing report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact and Call Centre Outsourcing report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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